Delete your TravelOS account
You can delete your TravelOS account at any time. This page explains how, what happens, and what we keep. It applies to the TravelOS Group Trip Planner iPhone, iPad and Android apps and to app.usetravelos.com.
How to delete your account
| Where | Steps |
|---|---|
| On the web | Sign in at app.usetravelos.com, open your account, choose Delete account, then Delete my account. |
| In the phone app | Open Profile, then Privacy Center, then Delete my account. |
| By email, if you cannot sign in | Email [email protected] from the address on your account with the subject “Delete my TravelOS account”. We will verify it is you and reply within 30 days. |
What happens next
- A 7-day waiting period. Your account is not deleted right away. It is deleted 7 days after you ask. You can cancel at any time before then, in the same place you asked.
- Your account is removed. After the 7 days, your sign-in, profile, and every trip that only you are on are permanently deleted, along with your documents, saved places, check-ins, location shares, trusted contacts, push notification registrations and other personal data in your account. You are signed out on every device.
- Shared trips continue for the other travelers. A trip you share with other people is not deleted. Ownership passes to another member of the trip, and you are removed from it. Your name on content other members rely on, such as expenses, polls and comments, is replaced with “Former member”.
- It cannot be undone after the 7 days. We cannot restore a deleted account.
If you pay for Pro on the web
Cancel your subscription first, in Manage billing on the web. We do not delete an account that is still being billed. If you ask for deletion with an active subscription, the deletion waits until the subscription is canceled. If you bought through an app store, cancel in your Apple or Google account settings.
What we may keep
We keep only what we need for legal, tax, security or fraud-prevention reasons, and records that other members of a shared trip rely on, which are no longer tied to your name. Payment records are kept by Stripe and by us as required for accounting. Backups roll off on a regular cycle. The full details are in our Privacy Policy.
Questions
Email [email protected]. You can also read our Privacy Policy and Terms of Service.